Blizz Website Policy

Blizz är en del av TeamViewer-produktfamiljen.

Introduction

We, the TeamViewer GmbH, take protection of your personal data very seriously. The following policy provides an overview of how we ensure this protection and what kind of data is processed for what purpose. Personal data means any information relating to an identified or identifiable natural person, such as your name, address, email addresses, user behavior.

 

A. Controller respectively Provider

TeamViewer GmbH (“TeamViewer”), Jahnstr, 30, 73037 Göppingen, privacy@teamviewer.com, provides this website. In accordance with Art. 4 para. 7 General Data Protection Regulation (“GDPR”) and § 13 German Telemedia Act, TeamViewer is controller of your personal data.

 

B. Data Protection Officer

TeamViewer appointed Mr. Häcker as external data protection officer, who can be reached at privacy@teamviewer.com or at dsb-teamviewer@ensecur.de or at ENSECUR GmbH, to the attention of Mr. Julian Häcker, Rotebühlplatz 20A, 70173 Stuttgart.

 

C. Categories of Data

TeamViewer collects and processes different categories of personal data depending on the respective service used by you. The following paragraph outlines the categories of data processed by category of service.

 

I. Visiting the Blizz website

  1. Protocol Data: When you visit the TeamViewer website for informational purposes, i.e. you are not logged into a TeamViewer account and/or register for any service or feature we collect the following personal data transmitted by your server:
  • IP address
  • Date and time of the request
  • Time zone difference from Greenwich Mean Time (GMT)
  • Content of the request (specific site)
  • Access status / HTTP status code
  • Volume of data transmitted each time
  • Website from which the request comes
  • Browser
  • Operating system and its interface
  • Language and version of the browser software
  • The country of origin for the visitor
  1. Cookies: Furthermore, when you visit our website, cookies are stored on your computer. Cookies are small text files that are stored on your hard disk in association with the browser you are using and through which specific information flows to TeamViewer. Cookies cannot initiate programs nor deliver viruses to your computer. They serve only to make the internet service more user-friendly and effective. This website uses the different kinds of cookies set out in our Cookies Policy. Click here for more informations.
  2. Web analytics, social media plugins, remarketing tools and third party integrated services: TeamViewer uses web analytic applications (please refer to G. for further information), remarketing tools for advertisement purposes (please refer to H. for further information), social media plugins (please refer to I. for further information) and third party integrated services (please refer to J. for further information). By and through these applications and tools, the aforementioned personal data of our users are collected. For further information on those tools and applications, please proceed to relevant provision below and review the description provided there.

II. Contact our Sales Team: When you contact our sales team through our website contact form, TeamViewer will collect your name, email address, country, subject and description; if you provide us with your phone number, company information and other information marked as optional, we will also collect this information and use it for contacting you and serving your request. Wherever we collect your personal data on basis of your consent, you may revoke your consent at any time with effect for the future. Please contact privacy@teamviewer.com or the respective method shown to you via the communication channel that you use. Please note that TeamViewer as a global company may receive messages that require translation. In such case, our employees use translation tools in order to process your inquiry. Thus, please ensure that you do not enter personal information into the subject line and description field of your inquiry.

III. Quote Request Feature: If you request a quote for Blizz, TeamViewer will collect your name, address, and email address, your company information, and product inquiry; if you provide us with additional information such as your phone number and your country information, we will also collect such information and use it to serve the request. Wherever we collect your personal data on basis of your consent, you may revoke your consent at any time with effect for the future. Please contact privacy@teamviewer.com or the respective method shown to you via the communication channel that you use.

IV. Buy Now Feature: We will process your name, address, Zip code, city, phone, email address and your chosen payment method if you purchase Blizz from our website. If you provide us with additional information such as a salutation, company, and country information, we will also process this information. The Payment Token will be provided by the Payment Service Provider as a record of the transaction. Required fields necessary to conclude the transaction are specially marked; any additional information is voluntary and based on your consent. Wherever we collect your personal data on basis of your consent, you may revoke your consent at any time with effect for the future. Please contact privacy@teamviewer.com or the respective method shown to you via the communication channel that you use. Please note that when you opt to use our Buy Now feature and click on the confirm your order button, you will be forwarded to the Nexway website. TeamViewer uses Nexway S.A.S.’s payment services means that Nexway will also process your personal data. For further information, please consult Nexway’s privacy statement here:  https://corporate.nexway.com/legal-notice-privacy/.

V. Download through Apple App Store: If you click on the Mac or IPhone button to download Blizz, you are being forwarded to the Apple App Store, a service provided by Apple Inc., 1 Infinite Loop, Cupertino, California, USA, 95014. This means that Apple Inc. receives your personal data as stated under C. I. along with personal data relevant for any purchase, if applicable, and is controller of this data in accordance with Art. 4 para. 7 GDPR.

VI. Download through Google Play: if you click on the Android button to download Blizz to your Android phone, you are being forwarded to Google Play, a service provided by Google, Inc., Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA. This means that Google, Inc. receives your personal data as stated under C. I. along with personal data relevant for any purchase, if applicable, and is controller of this data in accordance with Art. 4 para. 7 GDPR.

VII. Download through Microsoft: if you click on the Windows PC button, you are being forwarded to the Microsoft App Store, a service provided by Microsoft Ireland Operations Limited (“Microsoft”), The Atrium Building Block B, Carmanhall Road, Sandyford Business Estate, Dublin 18. This means that Microsoft receives your personal data as stated under C. I. along with personal data relevant for any purchase, if applicable, and is controller of this data in accordance with Art. 4 para. 7 GDPR.

VIII. Newsletter Subscription: If you sign up for our newsletter, TeamViewer will collect your email address by obtaining your consent. Please note that TeamViewer uses the so-called double opt-in method by which you receive a confirmation email after you provided us with your email address to subscribe to our newsletter. If you do not confirm your email address within 24 hours, TeamViewer will delete your newsletter request. You may revoke your consent for the processing of your email address for newsletter receipt at any time with effect for the future. Please contact privacy@teamviewer.com or the respective method shown to you via the communication channel that you use.

IX. Community: If you click on the community link, you will be forwarded to the TeamViewer website. Please refer to the TeamViewer website privacy policy for further information. If you want to join the Blizz Knowledge Base, you have to sign in and/or sign up with your credentials, such as your email address, your name and a password. TeamViewer’s community website is powered by Lithium Technology, LLC. (“Lithium”), which targets user data as well as content data so that TeamViewer receives information about most interesting topics chosen by website users. This means that your personal data as outlines under I. Website Use will also be processed by Lithium. For further information on Lithium’s data processing, please refer to their privacy policy under https://www.lithium.com/privacy. You may comment publicly on different subjects concerning TeamViewer’s activities and products in TeamViewer’s community. If you post a comment in the community, we will store your name/user name (depending on your choice), email address, and IP address. Your comment will be published in the relevant topic section by showing your user name. We recommend to use an assumed name instead of your real name. Please note that your comments are publicly accessible and will appear in search engines; therefore, please check prior to posting if your comment contains personal data.

X. Blog: TeamViewer will process your email address if you subscribe to our blog. If you want to post a comment in our blog, TeamViewer will process your name and email address; if you provide us with a website, we will also process this information. You may comment publicly on different subjects concerning TeamViewer’s activities and products in TeamViewer’s Blog. Your comment will be published in the relevant topic section by showing your user name. We recommend to use an assumed name instead of your real name. Please note that your comments are publicly accessible and will appear in search engines; therefore, please check prior to posting if your comment contains personal data.

XI. User Focus Program: If you participate in the Blizz User Focus Program, we will collect your name, email address and user experience in a survey.

 

D. Purpose and Legal Basis for Processing

To the extent TeamViewer is required to process any of your personal data in order to comply with a legal obligation we are processing your personal data on basis of Art. 6 para. 1 c) General Data Protection Regulation (“GDPR”).

I. Website visit: We want to ensure that when you visit any part of Blizz’s website, your journey will be user-friendly, particularly that you do not encounter technical problems and malfunctions. In order to manage our relationship with you or your business we collect the following data to serve our business purposes such as

  • to understand the performance of our websites that hold TeamViewer product, business or support information;
  • to communicate with you about our products and services;
  • to develop and manage our brands, products and services;
  • to serve our business improvement needs;
  • to develop and carry out marketing activities.

Legal basis for processing personal data outlined under C. 1. is a user agreement concerning the use of our website, i.e. Art. 6 para. 1 lit. b) GDPR.

II. Contact our Sales Team: If you place an inquiry with us by using the contact form, TeamViewer needs to process your personal data in order to answer your request. Legal basis for processing your personal data is a service agreement, i.e. Art. 6 para 1 lit. b) GDPR. In case you submit additional data based on your consent, the legal basis for processing is Art. 6 para. 1 lit. a) GDPR.

III. Quote request: If you request a quote for our product, TeamViewer needs your personal data in order for us to process your request. Information collected in this way helps us

  • to develop products and services, and to convey what we charge for them;
  • to seek your consent when we need it to contact you; and
  • to be efficient about how we fulfil our legal and contractual duties.

Legal basis for processing your personal data is your request prior to entering into a contract, i.e. Art. 6 para. 1 lit. b) GDPR.

IV. Buy now feature: If you purchase our product by said means, TeamViewer needs your personal data for the performance of a contract. This information is required for our business to serve the purpose of

  • to receive and manage customer payments; and
  • to collect and recover money that is owed to us.

Legal basis is therefore Art. 6 para. 1 lit. b) GDPR.

V. Apple App Store: In order for TeamViewer to offer TeamViewer for Mac, we embedded a hyperlink to Apple Inc.’s App Store to which you are being forwarded. Legal Basis to forward you to the App Store is our legitimate interest to provide a wide range of product compatibility according to Art. 6 para. 1 lit. f) GDPR.

VI. Google Play: In order for TeamViewer to offer TeamViewer for Android products, we embedded a hyperlink to Google Inc.’s Play Store to which you are being forwarded. Legal Basis to forward you to Google Play is our legitimate interest to provide a wide range of product compatibility according to Art. 6 para. 1 lit. f) GDPR.

VII. Microsoft App Store: In order for TeamViewer to offer TeamViewer for Microsoft products, we embedded a hyperlink to Microsoft’s App Store to which you are being forwarded. Legal Basis to forward you to Microsoft is our legitimate interest to provide a wide range of product compatibility according to Art. 6 para. 1 lit. f) GDPR.

VIII. Newsletter Subscription: If you sign up for our newsletter, TeamViewer needs your personal data in order to send you the newsletter. Newsletter help us to serve our business purposes such as

  • to manage our relationship with you or your business; and
  • to develop and carry out marketing activities.

Legal basis for providing you with the newsletter is your consent in accordance with Art. 6 para. 1 lit. a) GDPR, which you may revoke at any time with effect for the future.

IX. Community: TeamViewer’s community helps us to satisfy our business purpose to assist product users with an open platform where issues, experiences and improvements can be shared and resolved. If you post a comment in our community, TeamViewer commissioned Lithium to process your personal data, so we understand what topics are most relevant to our users and for us to design our website user friendly and interesting. TeamViewer also processes your personal data so that we are able to raise a defence in the event that a third party complains about your community comment’s content. In such case, TeamViewer needs to be able to contact you. Legal basis for such processing is a user agreement concerning the use of our community and our legitimate interest of legal defense, i.e. Art. 6 para. 1 lit. b) in connection with Art. 6 para. 1 lit. f) GDPR.

X. Blog: TeamViewer’s Blog helps us to satisfy our business purpose to assist product users with an open platform where issues, experiences and improvements can be shared and resolved. TeamViewer also processes your personal data so that we are able to raise a defense in the event that a third party complains about your Blog comment’s content. In such case, TeamViewer needs to be able to contact you. Legal basis for such processing is a user agreement concerning the use of our Blog and our legitimate interest of legal defense, i.e. Art. 6 para. 1 lit. b) in connection with Art. 6 para. 1 lit. f) GDPR.

XI. User Focus Program: If you participate in the User Focus Program as TeamViewer’s product user group, we will process your personal data for carrying out surveys to share user experience and knowledge. Legal basis is your consent, i.e. Art. 6 para. 1 lit a) GDPR.

 

E. Recipients

TeamViewer has strong technical and organizational security measures to protect personal data against unauthorized disclosure and to ensure that only relevant individuals, which act within their job description and have a need to know interest in accessing personal data, will have access to your personal data. TeamViewer may transfer your personal data to third parties if we offer participation in campaigns, contests, reservations, or contract agreements in conjunction with a third party. In this case, you will be specifically informed about the transmission to the third parties before your data is forwarded.

We will not share your personal data with local authorities or courts except where we are required to do so by applicable law, a court order or a legally binding injunction. TeamViewer employees, who administer, maintain and further develop Blizz’ product and services will receive access to your personal data.

If you use our product, contact us through the contact feature, support and feedback features, if you request a quote, and/ or if you subscribe to our newsletter, TeamViewer employees that are responsible for the respective service will receive access to your personal data.

If you post a comment in Blizz’ community or Blog, your comment content and name/user name will be publicly available and may appear in search engines. Aside from TeamViewer employees, employees of Lithium may receive access to your personal data as described under C. I. if comment in TeamViewer’s community.

If you purchase a TeamViewer product through our Buy Now feature, TeamViewer employees as well as Nexway and bank employees concerned with processing such transactions will receive access to your personal data. Please note that TeamViewer uses SSL technology encryption for payments to prevent unauthorized third party access to your financial data. If you download Blizz through the Apple App Store, employees of Apple Inc. receive access to your personal data as described under C. V.. Similarly, if you download Blizz through Google Play, employees of Google Inc. receive access to your personal data as described under C. VI. If you download TeamViewer through Microsoft, employees of Microsoft Inc. receive access to your personal data as described under C. VII.

If you post a comment in the Blizz community, your comment content and name/user name will be publicly available and may appear in search engines. Furthermore, employees of Lithium may receive access to your personal data as described under C. IX.

In addition to services described under G., H., I., and J., TeamViewer uses external third party service provider for maintenance and hosting of its IT-systems. TeamViewer has chosen such external third party service providers carefully. Furthermore, employees of such third party service provider will receive access to your personal data only within the scope of their job description, and are bound by TeamViewers directives concerning data processing. Furthermore, Google employees as well as employees of social plugins and integrated services, as described below, may receive access to your personal data. Please note that such data processing done by Google, social plugin providers, and integrated service providers is beyond TeamViewers control.

Except as mentioned under G., H., I., and J. concerning data transfers to the USA and for group internal IT services provided from outside the EU, including Australia, US and Armenia, TeamViewer will not transfer your personal data outside the EU and/or EEA. TeamViewer will transfer your personal data only when required to so by law or orders from the relevant authority.

Where TeamViewer transfers your personal data out of the EU or the EEA to countries that do not have an adequate level of data protection recognized by the EU, we will apply safeguards to adequately protect your personal data. Please refer to obtain a copy of the Standard Contractual Clauses for the transfer of personal data to processors established in third countries under Directive 95/46/EC, or to https://www.privacyshield.gov/EU-US-Framework to obtain a copy of the EU-U.S. Privacy Shield Framework.

 

F. Retention Periods for Personal Data

Your personal data will be deleted once you revoked consent, or the purpose for processing has ceased to exist. In some cases, TeamViewer is legally obligated to retain data for a certain period. Once this period has lapsed, TeamViewer will delete the data in accordance with data protection obligations.

I. Cookies: Please click here https://www.teamviewer.com/cookies-policy to access our Cookies Policy for further information.

II. Contact information: TeamViewer is legally obligated to retain support feature requests from customers concerning product support inquiries in accordance with § 257 HGB and § 147 AO for a minimum of six and a maximum period of 10 years. With regard to personal data provided through contact requests, TeamViewer will retain such request for three months following closure of the request and delete such data thereafter.

III. Quote request: Personal data provided in connection with quote requests is retained by TeamViewer for three months following the period of quote validity, provided no ensuing contract was concluded. Provided the quote request lead to conclusion of a contract, please refer to F. II. for information on retention periods.

IV. Buy Now Feature: Personal data provided in connection with a product purchase, i.e. address- and payment information as well as the order date, is retained by TeamViewer for a minimum period of six years in accordance with § 257 HGB, and a maximum period of 10 years in accordance with § 147 AO.

VII. Apple App Store: Personal data processed in connection with a download as described under C. VII. will be retained by Apple Inc. Please refer to https://www.apple.com/legal/privacy/en-ww/ for further information.

VIII. Google Play: Personal data processed in connection with a download as described under C. VIII. will be retained by Google Inc. Please refer to https://policies.google.com/privacy?hl=en-US&gl=de for further information.

IX. Microsoft: Personal data processed in connection with a download as described under C. IX. will be retained by Microsoft. Please refer to https://privacy.microsoft.com/en-us/privacystatement for further information.

VII. Newsletter Feature: If you subscribed to the Blizz newsletter, TeamViewer will retain your personal data for three months, unless you revoked your consent in which case TeamViewer will delete your personal data within three months after revocation. If you did not confirm your email-address within 24 hours after having requested our Blizz newsletter, TeamViewer will delete your personal data.

VIII. Community: Personal data provided in connection with your community posts are retained for as long as you as you are a community member up until you deregister.

XIII. Blog: Personal data provided in connection with your Blog subscription will be retained until you deregister.

XIV. User Focus Program: Personal data provided during your participation in the User Focus Program will be collected through surveys, stored in spread sheets and will deleted after three months.

 

G. Web Analytics

I. Google Analytics

TeamViewer uses Google Analytics, a web analytics service provided by Google Ireland Ltd. (”Google”), with its business address at Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses ”Cookies”, i.e. text files that are stored on your computer and enable analysis of your website use. TeamViewer uses Google Analytics with the extension ”_anonymizeIp()”. Thereby, IP addresses are processed in a shortened form and no direct reference to individuals is possible. TeamViewer uses Google Analytics to analyze and improve its website. TeamViewer receives statistics which help us to make our online presence more interesting for you. Legal basis to use Google Analytics is Art. 6 para. 1 lit. f) GDPR. The information generated by cookies about your use of this website is usually transmitted to and stored on a Google server in the USA. If you enable IP anonymization on this website, your IP address from Google will be shortened within Member States of the European Union or other parties to the Agreement on the European Economic Area. Only in exceptional circumstances will the full IP address be transmitted to a Google server in the USA and shortened there. Google has subjected itself to the EU-US Privacy Shield for any such exceptional cases in which your personal data will be transmitted to the USA; further information are available under www.privacy-shield.gov/EU-US-Framework. Google will on behalf of TeamViewer use this information to evaluate your use of the website, compile reports on website activity, and provide other services regarding website and internet use to TeamViewer.

In addition, TeamViewer’s website uses Google Analytics for cross-device analysis of user streams, which are enabled through User-IDs. If you have a customer account, you may disable such cross-device analysis by https://support.google.com/analytics/answer/2790010

The IP address transmitted by your browser as part of the Google Analytics will apparently not be merged with other data from Google.

As further explained in our Cookies Policy, you may block cookies from being stored on your device by adjusting the settings in your browser software; however, in such case, you may not be able to use all of the features and functionalities of our website. You can also block the collection of the data generated by the cookie and the data related to your use of the website (incl. your IP address) as well as the processing of this data by Google, by downloading and installing a browser plugin available from the following link: http://tools.google.com/dlpage/gaoptout?hl=de.

Please visit the following homepage for an overview on data protection: http://www.google.com/intl/de/analytics/learn/privacy.html, as well as the privacy policy: http://www.google.de/intl/de/policies/privacy.

II. Hotjar

TeamViewer uses Hotjar heatmaps, recordings, funnels, forms and polls, services provided by Hotjar Ltd. St. Julian’s Business Center, Elia Zammit Street, St. Julians 1000, Malta.

III. Google Tag Manager

Additionally, TeamViewer uses Google Tag Manager, tracking and conversion tool provided by Google LLC, 1600 Amphitheatre Parkway, Mountain View, CA 94043 USA

IV. Google BiqQuery

Provides a system for analysis of data sets generated by Google analytics.

V. Google Display Feature

Our website uses third party cookies from Google Analytics for Display Advertisers, including the following features. No personal data is processed within those services:

  • Remarketing with Google Analytics

The integrations between both our web analytics and paid advertising platforms together to give us additional insight. This allows us to tailor our advertising to ensure the right types and offers are shown to you while you are using the internet outside our website.

  • Google Display Network Impression Reporting

Which gives us additional insight into who has viewed our paid digital advertising on other websites. This will help us optimize and tailor our advertising.

  • Google Analytics Demographics and Interest Reporting

Which gives us insight into behaviour information relating to visitor age, gender and interests on an anonymous and aggregate level. This will help us to understand browsing behaviour to give you a better experience whilst visiting our sites.

VI. Recapture

Provides challenge-response text functionality to determine whether or not the website interaction is with a human, to protect again machine input.

VII. Google Optimize

Google Optimize analyzes the use of different variations of our website and helps us to improve the usability according to the behavior of our users on the website. No personal data is processed.

 

H. Remarketing Applications

I. Google AdWords Conversion

TeamViewer’s website uses Google AdWords, in order to generate attention for our services by using advertisement on third party websites. Based on data generated by such advertisement campaigns, we are able to determine the success rate of our advisement campaigns. Thereby, TeamViewer tries to provide you with advertisement that is of interest to you, to make its website more interesting, and calculates advertising expenses fairly. Legal basis for such processing of personal data is Art. 6 para. 1 lit. f) GDPR. Such means of advertisement are delivered by Google through a so-called Ad Server. Along with this, TeamViewer uses Ad Server Cookies, which scale certain parameters, such as display of ads or clicks by users. Provided you clicked on an ad delivered by Google and which redirected you to our website, a cookie is stored on your computer by Google AdWords. These cookies usually expire within 30 days and are not supposed to be used to personally identify a user. In addition to these cookies, analytic values like unique cookie ID, quantity of Ad impressions per storing, last impression and opt-out information (markings that the user does not want to be addressed any further) are usually stored. These cookies enable Google to recognize your internet browser. If you visit certain pages on our website and provided the cookie stored on your computer has not yet expired, TeamViewer and Google are able to recognize that you clicked on an ad and were redirected to the TeamViewer website. Every Google AdWords customer gets a different cookie. Therefore, cookies cannot be tracked across sites by AdWords customers. TeamViewer does not process personal data by and through the aforementioned advertisement campaigns. TeamViewer merely receives statistical evaluations from Google. By and through these statistical evaluations, we can plainly see which advertisement campaign was particularly effective. Any additional data generated by use of the advertisement is not forwarded to TeamViewer; particularly, we cannot identify users through this information. Through the marketing tool, your browser automatically connects to Google’s server. Google has subjected itself to the EU-US Privacy Shield, further information can be obtained under www.privacyshield.gov/EU-US-Framework. Please note, that scope and further use of the data processed by Google are beyond TeamViewer’s control. We thus inform you based on our own knowledge: By integrating AdWorks, Google receives information that you visited a particular TeamViewer website or part thereof, and/or that you clicked on one of our advertisements. If you are registered with one of Google’s services, Google is able to match your visit to your Google account. Google may receive your IP address and/or may store it even if you are not registered with one of Google’s services and/or if you have not been logged in. You may avoid tracking in various ways:

  1. a) Through a setting of your browser software, particularly, by suppressing third party cookie installation that will prevent that you receive third party ads;
  2. b) Through deactivating AdWorks Cookies, by setting your browser so that cookies from googleadservices.com are being blocked; this can be done under www.google.de/settings/ads, however, such settings are deleted if you delete cookies;
  3. c) Through permanently deactivating cookies in your Firefox, Internet Explorer or Google Chrome under google.com/settings/ads/plugin. Please note that if you deactivate these cookies, you may not be able to use all functionalities of our website.

Further information on Google’s data privacy can be found under www.google.com/intl/de/policies/privacy. Alternatively, you can disable the use of cookies for interest-based advertising via the advertising network initiative, by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp.

II. Google Remarketing

TeamViewer uses Google Remarketing in addition to AdWords. This is an application that allows us to address you again. After visiting our website and while you are surfing the internet, our advertisement can be displayed to you by and through this application. This is enabled by cookies stored in your browser which track and analyze user behavior on different websites for Google. Google can track your previous visit to our website. According to its own statement, Google does not combine data gathered through remarketing with any personal data Google may have stored about you. Furthermore, pseudonymization is being used as part of remarketing. If you do not want to use the remarketing feature from Google, you can disable it by changing the appropriate settings at http://www.google.com/settings/ads.

III. A/B-Testing

TeamViewer additionally uses A/B-testing provided by Optimizely GmbH Christophstraße 15-17 50670 Köln. A/B testing offers analysis of user behavior by showing slightly varied website contents to different user groups, depending on profile matching. Thereby, TeamViewer analysis its online services, improves its web offerings, and can create an interesting user journey. In order for TeamViewer to create such analysis, we use cookies, which are being placed on your computer. Please note that your IP address will be shortened before reports are being created and TeamViewer does not match other information we may receive about you to this abbreviated IP address. You can opt to delete such cookies or even prevent them from being stored on your computer. However, if you choose to either delete such cookies or prevent their installation, please note that you may not be able to use all of our website functionalities. Legal basis for such processing is Art. 6 para. 1 lit. f) GDPR.

 

I. Social Media Plugins

Currently, we use social media plugins (“plugins”) from Facebook, Instagram and Twitter (“plugin provider”).

TeamViewer uses Facebook plugins on our website which are provided by Facebook Inc. Facebook’s plugins are identifiable by the Facebook logo and/or the ”thumbs up” – symbol. Additionally, TeamViewer uses the short messaging service Twitter Inc, which can be identified by a button that contains a bird. We also use Instagram plugins that are identifiable by a camera logo.

By using plugins, TeamViewer provides an opportunity to interact with social media and other social media users on its website. Plugins are provided to increase TeamViewer’s internet presence and make it more interesting to you. Legal basis for use of the plugins is Art. 6 para. 1 lit. f) GDPR.

Every time you visit our website and any part thereof that contains a plugin, the plugin causes your browser to directly connect with the plugin provider’s server. With regard to Facebook and its own statement, IP addresses collected within Germany are apparently anonymized right after collection.

By activating the plugin, your personal data as described under C.I. is transmitted to and stored by the plugin provider, likely on a server located in the USA. As personal data is collected by and through cookies, we recommend that you delete all cookies through security settings of your browser. Please note that data collection and processing are beyond TeamViewers control and we have neither been informed of the entire scope of data collection, purpose of the processing, nor any data retention periods. We have also not been informed if and when data is being deleted.

Plugin provider store data collected about you as user profiles and use such data for advertisement purposes, market research and/or need based design of their websites. Evaluation of such data (even of users not logged in) is particularly used for need-based advertisements and to notify other users of the same social network of your activities on our website.

You have a right of objection concerning such user profiling, however, you have to address such objection to the respective plugin provider. In order to properly address your demand, we provide you with the relevant addresses:

Your data is being transmitted to the plugin provider, regardless if you maintain a profile with the plugin provider and/or if you are currently logged in. If you are currently logged into your social media profile, data collected on your visit of our website is directly matched to your social media profile. If you activate the plugin, e.g. by liking or retweeting our website, such information is stored in your social media profile and will be publicly shared with your contacts. We recommend that you log off your social media profile every time you are done using it, particularly, before you activate any plug-in buttons so that you can avoid a matching of data with your social media profile. For Facebook, you may also use a browser add-on called ”Facebook Blocker” which is available at the following link http://webgraph.com/resources/facebookblocker/ and which may prevent data collection and disclosure of your data in the future.

 

J. Integrated Third Party Service Tools

I. YouTube Videos

TeamViewer may integrate videos in our website, which are stored on www.youtube.com. These videos can be played on our website. When you visit the TeamViewer website, YouTube receives information on what particular website you visit. Your personal data as described under C. I. is transmitted to YouTube. Such transmission takes place, regardless if you are logged into your YouTube account, or if you do not maintain such account. If you are logged into your YouTube account, your personal data will be matched with your YouTube profile. If you do not wish that your personal data is being matched with your profile, you should log out of your YouTube account prior to activating a YouTube video.

Legal basis for integration of YouTube Videos into our Blizz website is Art. 6 para. 1 lit. f) GDPR. TeamViewer uses YouTube videos to make our website more interesting to you and to integrate a service with which users may receive useful information about our services.

YouTube stores your data as a user profile and uses your personal data for advertisement, market research and/or need-based design of its website. Evaluation of such personal data is done, even of user who were not logged into YouTube, for need-based advertisement and to inform other YouTube users of your activities on our website.

Please note, that it is beyond TeamViewers control how long and in what way YouTube will retain your data. For further information concerning purpose and scope of data collection and processing, please visit https://www.google.de/intl/de/policies/privacy/.

You have a right to object to such processing of your personal data, however, you will have to address such right to YouTube LLC, 901 Cherry Ave., San Bruno, CA 94066, USA.

 

K. Statutory/contractual requirement

You may choose not to provide your personal data or provide incomplete personal data. However, you should be aware that you may not be able to use all of the functionalities of our website; where we ask for consent and you choose not to provide it, we may not be able to provide you with the information or service requested.

 

L. Automatic Decision-making and Profiling

TeamViewer does not use your personal data for automatic decision-making. As described under G., H., I. and J., TeamViewer uses your personal data for profiling, unless you changed your browser settings to prevent cookie placements. Evaluation of your personal data by Google Analytics is done after your IP address has been abbreviated so that you can no longer be identified.

 

M. Your Rights

You may contact us either in writing or by email at privacy@teamviewer.com in order to exercise the following rights to the extent your entitled to so under applicable law:

  • You may access your personal data to check and review such data;
  • You may request a copy of your personal data;
  • You may demand that we supplement, correct or delete your personal data; or cease or restrict the collection, processing, use or disclosure of your personal data; the right of rectification also comprises the right to have incomplete personal data completed, including by means of providing a supplementary statement;
  • You may object to the processing of your personal data;
  • You may request to receive your personal data in a structured, commonly used and machine-readable format and – subject to your acquisition of the respective copyrights or other required rights – have it transmitted to another controller, provided that the processing is based on your respective consent or to execute a contractual relationship or a relationship prior to entering into a contract with you.

 

You have the right to lodge a complaint with a supervisory authority in relation to the processing of your personal data. In order to file a complaint, please contact the supervisory authority competent for the state of your residence or address it to “Der Landesbeauftragte für den Datenschutz und die Informationsfreiheit, Königstraße 10a, 70173 Stuttgart, Germany“.

 

Should you have any questions, please contact privacy@teamviewer.com.

 

This Policy contains links to sites and information that is not under TeamViewer direct control. These links are therefore subject to change and TeamViewer will review and update this Policy periodically to reflect such changes.

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